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Solution: Quickbooks won't print

Posted Wed, 01/21/2009 - 9:43am

I installed a new printer and Quickbooks Pro 2008 just would not print anything--it seemed like after you hit print, the print-job would just disappear (not even get submited)... Then I tried going into File menu --> Printer Setup , but that kept crashing whenever I tried customizing my printer settings...

But nonetheless, i found the fix below, which worked perfectly:

source: Intuit QuickBooks Not Printing Reports or Invoices?

The printer settings are stored in a file called QBPRINT.QBP. This issue most often occurs if that file has become damaged or corrupted. How to fix the problem: Delete the QBPRINT.QBP file and allow QuickBooks to generate a new one.

Detailed instructions:
1 Open My Computer or Windows Explorer and navigate to the correct directory below for your version or QuickBooks.

2 For QuickBooks 2007: Windows XP:
C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks 2007

3 For QuickBooks 2007: Windows Vista: C:\ProgramData\Intuit\QuickBooks 2007
( You might have to do an advanced search and search in hidden files)

4 For QuickBooks 2006 and earlier: C:\Program Files\Intuit\[QuickBooks Version]

1. Locate the QBPRINT.QBP file and delete it.

2. Open QuickBooks.

3. Click the File menu and select Printer Setup.

4. Click any one of the transactions in the Form Name drop-down and click OK. This will re-create the QBPRINT.QBP file. (This does not have to be done for each transaction.)

5. Open and print the transaction that was having problems.

Network Printer:
Unable to print to a network printer or select a printer in Printer Setup
Overview

This article explains what you need to do to print to a network printer and to select a printer in Printer Setup.

Experiencing difficulty printing to a network printer or selecting a printer from the Printer Setup can happen for either of the following reasons:

* The word “on” is in the network path of the shared printer (for example, \\Acme\Hp on Acme) and is not capitalized. QuickBooks sees “on” as a separator for the end of the network path.
* The printer name is more than 64 characters long.

Detailed Instructions

Please select the option below that best fits your situation:

* If you see “on” in the printer name, please change the printer in the WIN.ini (located in the C:\Windows folder) file to display the printer name correctly in the Printer Setup window.

Note: The “on” in the printer name only applies to Operating Systems before Windows XP (i.e. Windows 2000) and will show in the Win.ini as:

[printers]
(printer name) on Lpt1
* To shorten the printer name to less than 64 characters, please follow these steps:
1. Click the Microsoft Windows Start button, choose Settings, and then choose Printers.
2. Right-click the printer you want to re-name, and select Rename. (Instructions for your version of Windows may vary. Please refer to Windows Help for assistance or additional information.)

Comments

Thank you, the solution you

by Linda - 05/05/2010 - 9:32am

Thank you, the solution you gave to delete the file worked.

Thank you, the solution

by Linda - 05/05/2010 - 9:34am

Thank you, the solution worked to delete the file.

Thanx ! It

by Lynn - 06/08/2010 - 6:54am

Thanx ! It worked......EXCEPT I still can't print any Quickbooks reports, but can print everything else.....anyone have a solution to this for QB 2008 ???

Thanks! Worked fine!

by Lesley - 07/28/2010 - 2:27am

Thanks! Worked fine!

THANKS!!!

by Anonymous - 08/16/2010 - 6:38pm

THANKS!!!

Thanks so very much. Your

by Relieved! - 08/16/2010 - 6:38pm

Thanks so very much. Your solution solved my problem, AND QUICKLY TOO!

I have tried this, but I

by Jenni - 09/10/2010 - 10:09am

I have tried this, but I can't located the QBPRINT.QBP file anywhere!!?? I'm using QB 2010 Pro, on Vista, with a wireless printer. Every windows application prints fine, but QB won't print anything but I don't get any errors either. Can anyone help me???

Wireless printer is not yet

by onin - 09/14/2010 - 9:19am

Wireless printer is not yet supported by quickbooks yet. It is still a work in progress. though there are work arounds on how to get it work.
sometimes, you can print invoices but not reports, or the other way around.

Deleting the qbprint.qbp refreshes the printers settings. you can also follow the steps here in our kbid article 899199 and it helps a lot.

Try searching your entire

by duntuk - 09/14/2010 - 10:30am

Try searching your entire computer for: QBPRINT.QBP
If it finds it then deleted it.

If it doesn't find it, try showing windows hidden files and then do the search.

If that doesn't help check here for a solution: http://community.intuit.com/quickbooks

wireless printer is not yet

by onin - 09/14/2010 - 1:15pm

wireless printer is not yet supported by quickbooks. still a work in progress.
if you get a chance, try browsing to quickbooks.com/support, look for an article for PDF troubleshooting.that's how they troubleshoot printer concerns. don't worry, that site is free.

Purchased new Windows 7 & QB

by Frustrated - 09/22/2010 - 2:27pm

Purchased new Windows 7 & QB Pro 2010. Everything fine on older HP Photosmart printer.
4 weeks later installed new HP Photosmart Printer. Checks and Reports will not print. Tried uninstall/reinstall on printer twice to no avail. Everything else prints in QB and elsewhere. HELP!!!

Thanks SOOO Much

by Anonymous - 12/10/2010 - 7:16am

Thanks SOOO Much

@ frustrated kindly give us a

by onin (qb tech) - 12/10/2010 - 1:31pm

@ frustrated

kindly give us a ring, 888-222-7276 anytime. we will have your qb 2010 configured for your win7.

you may also try this kbid just search it on our website quickbooks.com/support 1007856

@ anonymous: your welcome.

will this work on quick books

by bonuscd - 02/12/2011 - 7:15pm

will this work on quick books 2009--also i have vista

Thank you! This was so easy

by Lori - 03/07/2011 - 7:50am

Thank you! This was so easy and it worked! So disappointed that QB couldn't anwer this when I called them without trying to sell me a technical support package.

I just tried this with

by Garrett - 04/06/2011 - 2:17pm

I just tried this with Quickbooks 2011 and it worked!

For some reason, I couldn't change printers, or use print previews. All of a sudden, this issue happened one day. Not sure why/what caused it.

Nevertheless, despite not being able to print or to change printer forms, or to see print previews, I used the steps in here, and everything works great!

I had windows 7 64-bit, with a lexmark printer. Although, quickbooks was the only problem. Windows and the printer would print in anything, everytime. It was only quickbooks that had problems.

But this worked for quickbooks 2011 premier.

Thank you very much!!!

Cheers!

@bonuscd: yes it will work,

by onin (qb tech) - 04/07/2011 - 4:29am

@bonuscd: yes it will work, qb 2009 and vista.

@lori: you're so welcome.. enjoy...

@garett: qb 2011 uses a different engine, it makes use of the microsoft xps document writer for the pdf to work. however, the steps still work with 2011. i dunno how that happened. this particular kbid here is designed for qb 2010 below which makes use of the qb pdf converter.

I have a computer with Vista

by John - 04/07/2011 - 7:45am

I have a computer with Vista and QB 2008. Prints reports fine but will not print checks. Found the qbprint.qbp actually found 4 of them and deleted them and still have the same problem.

@ john kindly search for the

by onin (qb tech) - 04/07/2011 - 11:08am

@ john

kindly search for the pdf diagnostic tool and run it in your system. if symptoms persists, follow the kbid mentioned above 1007856,

or if you have a 64bit version of vista, call us for troubleshooting.

Quickbooks will not print

by Anonymous - 05/07/2011 - 9:07am

Quickbooks will not print invoices. it starts printer says printing then just sits there or stops. Help!

@ anonymous try reading my

by onin - 05/09/2011 - 1:51pm

@ anonymous

try reading my comments. you'll find a resolution.

I experienced this problems

by John - 05/23/2011 - 2:06pm

I experienced this problems with Quickbooks Premier 2008; I'm running Windows Vista 32 bit version operating system.
You must exit Quickbooks before proceeding for the solution to work.
I went to C:\ProgramData\Intuit\QuickBooks 2008
then followed the instructions:
1. Locate the QBPRINT.QBP file and delete it.

2. Open QuickBooks.

3. Click the File menu and select Printer Setup.

4. Click any one of the transactions in the Form Name drop-down and click OK. This will re-create the QBPRINT.QBP file. (This does not have to be done for each transaction.)

5. Open and print the transaction that was having problems.

It worked like a charm!
Thank you for providing this valuable information.

thanks for your help.

by Anonymous - 06/20/2011 - 9:47pm

thanks for your help. Quickbooks is certainly not quick and it is always having problems. Happy you could fix at least one of them

I just created a new port

by Anonymous - 07/21/2011 - 1:12pm

I just created a new port called nul for 2.0 and null for 3.0 and it worked......

Thank You Very Much

by Anonymous - 08/08/2011 - 9:48am

Thank You Very Much

i am so happy that a lot of

by onin - 08/08/2011 - 11:03am

i am so happy that a lot of people are being helped by this site.

i would like you to know that if you guys are running qb 2009 and 2010 and on Windows® 64bit, just cal QB Tech and this is free of charge to resolved.

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